SHIPPING & HANDLING
Free Express Shipping
ColoursbyK provides free international shipping for wigs with free gifts hair care instructions in the box.
Processing Time
Black wigs are processed in 1-3 days and coloured wigs are 3-7 days. (Processing time refers to the time in which the order is received and product is produced). Processing time of some items or personalised wigs, please refer to the custom days on the product page.
Shipping time
Shipping time for goods will depend on shipping option selected at time of purchase.
Please refer to the custom days on the product page.
Expedited Shipping
We usually ship by DHL, FedEx, Aramex with expedited shipping depending on your location; shipping time is 3 – 5 business days.
Po.Box & Military Base
PO. Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.
Customs &Taxes
Orders shipped to countries out of Ghana may be subject to duties and taxes that are levied when your parcel arrives in your country. We usually declare the hair as “Synthetic Hair” with a very lower value to help avoid taxes, but if it still happens, ColoursbyK is NOT responsible for any duties and taxes. Please contact the local customs office on your side for more information regarding custom policies.
Sign for Delivery
It is strongly recommended for you to Sign For Delivery. We ship to the correct address you left for your order but we won’t be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard and any places else.
Multiple Items
Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.
Tracking Number
We send tracking numbers by email within 24-48 hours after your order is shipped out.
What is item processing time?
After your order has been received, every item will undergo strict quality
control in order to ensure the product’s quality. Please note that different
items are subject to different processing times.
Please Note:
Total Delivery Time = Processing Time + Shipping Time
Annual Ghanaian Public Holidays: Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
Exchange & Return Policy
We do not offer exchanges or refunds on items purchased with us. However, if you are unsatisfied with a new item received from us, please feel free to email us at [email protected].
Order Cancellation & Change Policy
It is important to us that you are completely satisfied with your purchase.
If for any reason you change your mind or you do not absolutely love your selections, we gladly offer the order change and cancellation service.
Order Change:
1.The order can be freely changed within 12 hours after you placed.
2.15% handling fee will be charged for the change within 3 days.
* Shipped out order cannot be changed.